11. Know when to call in a manager or coordinator. When people are angry,
When you’ve tried every solution possible and they’re just not getting it.
When you don’t have the authority to provide the solution that needed.
When you don’t know exactly what to do and when those above you need to know.
12. Thank kids and parents for attending. Say things like, “I can’t wait to see you next week! Thanks for bringing your child. Tell children, I’m sure glad you were here today. One of my favorite things to say to others is I had fun teaching you today! Always go out of your way to thank visitors for coming. You only get one first impression.
13. Brag on positive behavior of children to their parents. Everyone likes to hear good reports about their child’s behavior.
14. Take notes of anything you promised or communicated to adults. Report that to the coordinator or manager who needs to be aware of your conversation. When in doubt communicate. Over communication is better than to under communicate
15. Follow up and just check on situations of conflict. A little PR goes a long way.
Not only is it important to train children to care about others but also our leaders must demonstrate a true heart of care for those we minister to. You’ve heard me say this before, if you aim at nothing you’ll hit it every time. Desire it, teach on it, model it and look for ways to put it into action.
Happy Thanksgiving from our family to yours!